FAQ (Frequently Asked Questions)
Q. How can I place an order?
A. Go to the product page of your choice, click “Add to Cart”, then proceed to “Checkout.”
Enter the required information and complete your order.
Q. Can I change or cancel my order after placing it?
A. Changes or cancellations are possible before the order is prepared for shipment.
If you wish to request a change, please contact us as soon as possible through the inquiry form.
※ Changes or cancellations cannot be made after the order has been shipped.
Q. What payment methods are available?
A. You can use the payment methods displayed on the product page or during checkout, including credit cards, bank transfers, and various online payment services.
Currently accepted payment methods:
- Visa
- Mastercard
- JCB
- QR PromptPay
- Krungsri
- Bangkok Bank
- Rabbit LINE Pay
- TrueMoney Pay
Q. How much is the shipping fee and how long will delivery take?
A. Shipping fees vary depending on the region and the product. You can check the exact fee during checkout.
Delivery usually takes 1–3 business days after shipment.
※ Delivery times may vary depending on weather or the courier’s situation.
Q. Can I track my shipment?
A. Yes. After your order is shipped, you will receive a shipping confirmation email.
You can track your package using the tracking number included in the email.
Q. Can I return or exchange a product?
A. Returns and exchanges are accepted within 7 days of delivery, only for unused and unopened items.
Please contact us via the inquiry form before returning the item.
※ Return shipping costs must be covered by the customer.
Q. What should I do if I receive a defective item?
A. We sincerely apologize for the inconvenience.
If you contact us within 7 days of delivery, we will replace the item or provide a refund at no additional cost.
Q. How can I contact customer support?
A. Please reach out to us through the inquiry form.
We typically respond within 1–2 business days.